Booking conditions for public and online courses

RSS (Services) Limited

1. General conditions

Completing the booking process constitutes a legally binding contract. Cancellations must be made in writing. We reserve the right to refuse admission if payment of the course fee has not been received prior to the course start date. We will hold your data on computer under the terms of the Data Protection Act 2018 (as amended). We reserve the right to make changes to the course start date, duration, tutor and content, if necessary. In the unlikely event that RSS Services Ltd (RSS) have to cancel the course, RSS will refund you the course fee in full, but will disclaim any further liability.2.

2. Payment

Payment is required in order to book a course. We reserve the right not guarantee a course place if payment has not been received. 

Payment is due immediately upon booking, by credit/debit card, BACS, or cheque.  Please see your invoice for details. 

For bookings made less than 30 days prior to the course start date payment can only be made by credit/debit card or by BACS transfer.

We reserves the right to charge all fees, statutory interest on late payments and commission relating to the pursuit of overdue debt to the delegate/company (as appropriate).

3. Credit card sales

Please do not send your credit card details via e-mail as this is not secure. If you do send your credit card details by e-mail RSS accepts no liability for any credit card fraud perpetrated by a third party. Card details are processed via our website by a secure encrypted third party processor (SagePay).  We log all originating information on online orders. We reserve the right to decline orders as necessary due to credit card fraud. Please note that RSS can also accept credit card payments by telephone.

4. Cancellations and transfers

Cancellation and transfer requests must be received in writing.

Cancellations and transfers made more than 30 days before the course start date will incur a £50 administration charge. A refund of the balance will be made if not transferring to another course.

If you wish to transfer less than 30 days before the course start date a transfer fee of £100 is payable. We cannot accept transfers within 7 days prior to the course.

If a delegate has already transferred once and then chooses to cancel the new course booking, they will be liable for the full course cost, including any outstanding transfer fees, immediately.

Transfers cannot be made to a course where an existing booking is held by the delegate who is transferring.

If a cancellation is made less than 30 days before a course start date, the full course cost remains payable.

We shall be entitled to reclaim, and the delegate shall be required to pay, any multi-booking discounts given if the delegate cancels or postpones a course.

The delegate shall be responsible for obtaining any visas required to attend a booked course. Failure to obtain a visa will be treated as a cancellation or transfer.

5. Substitutions

There is no charge for a delegate to substitute someone else to attend the course.

6. Privacy policy

Personal details are collected during the booking process; our Privacy Policy explains how we store and protect your data.

7. Copyright and Intellectual Property Rights

All intellectual property rights in the course materials remains vested in RSS or its trainer.

Delegates shall not:

• make video or audio recordings of the course presentation;
• make copies (of any type) of the training materials (unless RSS has given its prior consent in writing);
• use automated transcription software (unless RSS has given its prior consent in writing);
• allow access to the training materials on any digital media (including without limitation on a laptop, desktop, tablet computer, IPad or smartphone), to any other individual or corporation;
• assign, transfer, sell, lease, rent, charge or otherwise deal in or encumber the training materials on behalf of any third party or make the training materials available to any third party, and/or
• remove or alter any copyright or proprietary notice or trademark or trade name applied to the training materials.

Delegates shall:

• notify RSS immediately if the delegate becomes aware of any unauthorised use of the whole or any part of the training materials by a third party;
• take all reasonable steps to keep the confidential information contained in the training materials confidential, and to protect the Intellectual Property Rights in the training materials from unauthorised use.
• if a delegate makes an unauthorised copy (or copies) of all or any part of the training materials the delegate shall be liable to pay RSS a reasonable licence fee which shall be the current cost of the relevant course.

8. Limitation of Liability

In the event of any breach by RSS arising out of or connected with this website and/or the courses, the RSS shall not be liable to you for the following: indirect or consequential loss, loss of profit, loss of earnings and revenue, loss of time, loss and/or corruption of data, anticipated savings or goodwill. In any event the maximum liability to you for any claim arising (whether in contract, negligence, tort or otherwise) shall be limited to the applicable fee paid in respect of the course being the subject matter of the claim.

Disclaimer: the RSS courses and supporting materials are prepared solely for training purposes and are not a substitute for professional advice. Trainers, presenters, authors and the RSS will not accept responsibility for loss howsoever occasioned to any person or persons arising from any reliance; including reliance on any content for the purposes of giving advice to third parties. Other: Nothing in these terms and conditions shall limit or affect any loss or damage for death or personal injury as a result of the RSS’s negligence.

9. Miscellaneous

None of the above terms and conditions affects the delegate’s statutory rights as a consumer.

The delegate shall be liable to RSS for the full replacement value of any proprietary software or hardware provided to them as a loan for the duration of the training course (including without limitation hand held voting devices), where such software or hardware is not returned to RSS (on the required date) in full working order.  RSS accepts no liability for any loss or damage caused to a delegate's laptop or computer by the use or alleged use of any loan software.

Liability for errors in the course materials is limited to their correction without charge.

These terms and conditions shall take precedence over any terms a delegate may seek to impose (including any terms included on a delegate's purchase order) and such terms shall not form part of this Agreement

10. Applicable Law and Jurisdiction

This Agreement is made and shall be interpreted in accordance with English Law and subject to the jurisdiction of the English courts sitting in England.

11. Complaints

We endeavour to respond to all complaints immediately. If you wish to make a complaint please contact:

Head of Training and Commercial

RSS (Services) Limited,

12 Errol Street,

London,

EC1Y 8LX