Terms and conditions for RSS Event Registrations
1. General conditions
Completing the booking process constitutes a legally binding contract. Cancellations must be made in writing. We reserve the right to refuse admission if payment of the relevant fee has not been received prior to the event. It is the responsibility of the attendee to ensure that the information provided during the booking process is correct. We reserve the right to make changes to the event start date, duration, and content, if necessary. In the unlikely event that the Royal Statistical Society (RSS) has to cancel the event, RSS will refund any registration fee in full but will disclaim any further liability.
2. Payment
Payment is required in order to book a place at the event unless otherwise specified or agreed with the relevant RSS manager. We reserve the right to not guarantee a place if relevant payment has not been received prior to the event.
Payment is due immediately upon booking, by credit/debit card or BACS. Please see your invoice for details.
We reserve the right to charge all fees, statutory interest on late payments and commission relating to the pursuit of overdue debt to the delegate/company (as appropriate).
3. Credit card sales
Please do not send your credit card details via e-mail as this is not secure. If you do send your credit card details by e-mail RSS accepts no liability for any credit card fraud perpetrated by a third party. Card details are processed via our website by a secure encrypted third-party processor (Elavon). We log all originating information on online orders. We reserve the right to decline orders as necessary due to credit card fraud. Please note that RSS can also accept credit card payments by telephone.
4. Cancellations and Substitutions
Cancellation requests must be received in writing.
- Cancellations made more than six weeks prior to the event will receive a full refund (less £10 admin charge).
- Cancellations made between two and six weeks beforehand will receive a 50% refund (unless value of refund is less than £10) .
- No refunds will be given for cancellations made two weeks or less prior to the event.
Refunds will be made manually – not via the website – and should be paid within 10 working days of confirmation of the cancellation.
There is no charge for an attendee to substitute someone else to attend the event. Substitute attendees will be accepted up to 48 hours prior to the event.
Non-attendance does not classify as a cancellation and payment will still be due.
5. Privacy policy
Personal details are collected during the registration process on the website. Our privacy policy explains how we process and protect your data.
Any information given during the ordering process will be used by RSS staff to provide updates on the event including relevant joining instructions. Your name, job title and organisation may be shared with the event organiser to assist them in planning the event. These details will not be passed to any third parties.
The Society may have a photographer taking photographs and/or staff undertaking ad hoc filming during the event for use in publications or future publicity material. If you would prefer your image not to be used in this way, please contact the Head of Conferences & Events (p.gentry@rss.org.uk). The event may also be recorded or filmed to be made available online post-event – please contact web@rss.org.uk if you do not wish to be included in the recording.
6. Miscellaneous
None of the above terms and conditions affects the attendee’s statutory rights as a consumer.
These terms and conditions shall take precedence over any terms an attendee may seek to impose (including any terms included on an attendee's purchase order) and such terms shall not form part of this Agreement
7. Applicable Law and Jurisdiction
This Agreement is made and shall be interpreted in accordance with English Law and subject to the jurisdiction of the English courts sitting in England.
8. Complaints
We endeavour to respond to all complaints immediately. If you wish to make a complaint, please contact:
Head of Conferences & Events (p.gentry@rss.org.uk)
Royal Statistical Society
Development House
56-64 Leonard Street
London, EC2A 4LT