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Complaints Procedure 

The Society is committed to providing a high standard of service and handling concerns fairly and transparently. 

We have a Code of Conduct which sets out the standards of behaviour expected of Fellows in their professional activities 

If you are dissatisfied with the standard of service provided by the RSS, or with the actions or decisions of our staff, volunteers, or representatives, you can submit a complaint for investigation. 

Complaints should normally be submitted in writing to info@rss.org.uk within eight weeks of the issue arising. 

Full details of how to make a complaint, how complaints are investigated, and how to request a review of the outcome are set out in our Complaints Procedure. 

Read our Complaints Procedure in full here.